Store policies
Privacy policy
A flooring store needs your name, your phone number and where the truck should stop. That is essentially the whole list — here it is in full.
Last updated August 11, 2026· Applies in-store and to online orders.
The short version
- We collect what an order needs: name, phone, email if you give one, and a delivery address.
- Card payments happen inside Helcim's window — card numbers never touch our site.
- Your cart and saved details live in your own browser until you place an order.
- No advertising trackers, no selling or renting your information. Ever.
What we collect, and why
- Order details — your name, phone number, optional email, delivery address if you choose delivery, the items ordered and any note you add. Collected from you, used to confirm the order by phone, prepare it, deliver it and provide receipts.
- Estimate requests — the project details and contact information you send us, used to call you back with an estimate.
- Basic technical logs — the routine server logs any website keeps (IP address, pages requested, timestamps), used to run the site securely and diagnose problems.
That is the whole list. We do not build profiles, and we do not collect information we do not need.
Payments — handled by Helcim
Card payments run inside Helcim's hosted payment window. Your card number goes directly to Helcim, a Canadian payment processor, and is never seen, transmitted or stored by this site. We receive only the confirmation we need to book the payment — approval status, amount, and a masked reference. Helcim's handling of your information is described in Helcim's own privacy policy.
What stays in your browser
The shopping cart, your saved contact details and your last order reference are stored in your own browser (localStorage) so the site remembers you between visits. None of it is sent to us until you actually place an order or request an estimate, and clearing your browser data removes it. The site uses no advertising cookies and no cross-site trackers.
Who we share it with
- Helcim, to process a card payment you start.
- Delivery drivers or carriers, who get your name, address and phone number to complete a delivery.
- Manufacturers or suppliers, if you ask us to run a warranty claim that needs your purchase details.
- Our hosting infrastructure, which stores order data to run the site.
- Authorities, only where the law requires it.
We never sell, rent or trade your personal information, and nobody gets it for marketing.
How long we keep it
Order and payment records are kept as business and tax records — Canadian tax law requires keeping transaction records for at least six years. Estimate requests that don't become orders are kept only as long as they're useful for following up with you.
Your rights
Under Canadian privacy law (PIPEDA), you may ask what personal information we hold about you, ask us to correct it, or ask us to delete what we are not legally required to keep. Call (416) 661-7262 or visit the store at 4327 Steeles Ave W, North York, ON. If you are not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada.
Changes
If our practices change, this page changes first, with a new date at the top. We will never quietly start collecting more than this page says.